Customer Returns and Shipping Associate (Tempe, AZ)

Staples; Tempe (AZ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Weekly pay

Career development program

Employee discounts

401(k) with match

Dental insurance

Vision insurance

Medical coverage

Job summary

Staples in Tempe is seeking a Customer Returns and Shipping Associate to support in-store shipping and unpackaged returns. You will engage customers, assist with shipping options, and prepare packages for pickup with carriers.

The role offers flexible hours, training, and a team-oriented retail culture. Full- and part-time opportunities exist, with benefits including PTO, weekly pay, employee discounts, and career development.

Qualifications

• Flexible schedule based on store needs.
• Ability to engage with customers and understand their needs to drive sales.
• Ability to lift/push/move materials up to 100 pounds.
• High attention to detail and strong organizational skills.
• Ability to collaborate in a fast-paced, sometimes stressful environment.
• Ability to handle conflicts in a calm, cooperative manner.
• Honesty and integrity in handling customer and business information.

Responsibilities

• Perform all shipping and unpackaged return activities, including customer engagement and preparing packages for pickup.
• Provide strong customer service for in-store and online returns and shipping needs.
• Identify customer needs and explain shipping options.
• Maintain the shipping area for efficient processing and storage of packages.
• Ensure supplies for shipping and returns are stocked.
• Deliver exceptional customer service to create a positive environment.
• Use basic selling skills to present solutions and be flexible with duties as assigned.

Skills

Flexible schedule

Customer engagement

Lift up to 100 lbs

Attention to detail

Team collaboration

Conflict management

Integrity and honesty

Job description

Customer Returns and Shipping Associate (Tempe, AZ) Staples

Address 914 East Broadway Road, Tempe, AZ, 85282, US

Job Type Permanent

Description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

Associate discounts on in-store and online merchandise, services and warranty plans

Discounts at hundreds of retailers, restaurants and more

401(k) plan with a company match

Dental and vision insurance, full-time eligible for medical coverage

And many more benefits

Compensation based on qualifications and experience

Help both your customer and your store win.

Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

Engage in and identify customer needs for shipping and explain different shipping options

Maintain the Shipping area to ensure efficient processing and storage of packages

Ensure supplies required to process Ship and Returns are in stock

Provide exceptional customer service to create a positive, inviting environment for customers

Understand and use basic selling skills to engage and present solutions

Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

Able to work a flexible schedule based on the store’s needs

Must be able to engage with customers and understand their needs to drive additional sales

Ability to lift/push/move materials up to the 100-pound range

Strong attention to detail, organization, ability to multi-task and manage priorities

Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

Manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.