Customer Returns and Shipping Associate

Staples; Riverdale (NJ); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible hours

Paid time off

Employee discounts

401(k) plan

Dental and vision insurance

Job summary

A major retailer in New Jersey is looking for a Customer Returns and Shipping Associate. This entry-level position involves providing exceptional customer service, handling shipping and returns, and maintaining an efficient work area. Candidates should have strong attention to detail and be able to lift up to 100 pounds. The role offers flexible part-time or full-time hours, paid time off, and various benefits.

Qualifications

• Ability to lift, push, or move materials up to 100 pounds.
• Strong attention to detail and organization.
• Experience working in a fast-paced environment.

Responsibilities

• Conduct full-serve shipping and unpackaged returns activities.
• Provide strong customer service for returns and shipping.
• Maintain the shipping area for efficient processing.

Skills

Customer engagement

Attention to detail

Multitasking

Flexible schedule

Conflict management

Job description

Customer Returns and Shipping Associate

Join to apply for the Customer Returns and Shipping Associate role at Staples in Manhattan, NY.

As a Shipping Associate, you will provide exceptional customer service and support our customers’ shipping and return needs within the store. You will collaborate with your team, maintain a clean and efficient area, and engage customers to offer appropriate shipping solutions.

Perks and Benefits

• Flexible part‑time hours or full‑time schedule based on store needs
• Generous paid time off, weekly pay, and career development program
• Associate discounts on in‑store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants, and more
• 401(k) plan with a company match
• Dental and vision insurance; full‑time employees eligible for medical coverage
• Additional benefits and compensation based on qualifications and experience

Responsibilities

• Conduct full‑serve shipping and unpackaged returns activities, including customer engagement and preparing packages for 3rd‑party carriers
• Provide strong customer service for returns and shipping (e.g., Amazon returns, UPS, and other services)
• Identify customer needs and explain different shipping options
• Maintain the shipping area to ensure efficient processing and storage of packages
• Ensure supplies required for shipping and returns are in stock
• Deliver exceptional customer service to create a positive, inviting environment
• Use basic selling skills to engage and present solutions
• Be flexible on additional responsibilities such as online pick‑ups, cleaning, and other duties as assigned

Essential Skills and Experience

• Ability to work a flexible schedule based on store needs
• Engage with customers and understand their needs to drive additional sales
• Lift, push, or move materials up to 100 pounds
• Strong attention to detail, organization, and multitasking ability
• Collaborate and work cooperatively in a fast‑paced, sometimes stressful environment
• Manage conflict calmly and cooperatively
• Act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.

Seniority Level

• Entry level

Employment Type

• Part‑time

Job Function

• Other
• Retail Office Equipment