Customer Returns and Shipping Associate (Wayne, PA)

Staples; Wayne (PA); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Associate discounts on merchandise

Discounts at hundreds of retailers and

401(k) plan with company match

Dental and vision insurance

Medical coverage for full-time

Generous paid time off

Weekly pay

Career development program

Job summary

Staples in Wayne, PA is seeking a Customer Returns and Shipping Associate to handle full-service shipping and unpackaged returns in-store. The role emphasizes customer engagement, teamwork, and a friendly store atmosphere with options for flexible hours, paid time off, and benefits.

Training is provided, and interviews may be scheduled quickly. Responsibilities include processing shipments for third-party carriers, assisting customers with shipping choices, maintaining the shipping area, and

Qualifications

• Flexible schedule based on store needs.
• Ability to engage customers and identify needs to drive sales.
• Ability to lift/push/move materials up to 100 pounds.
• Strong attention to detail and multi-tasking abilities.
• Ability to collaborate in a fast-paced environment and manage priorities.
• Ability to handle conflict in a calm, cooperative manner.

Responsibilities

• Conduct all shipping and unpackaged returns activities and prepare packages for pickup with 3rd party carriers.
• Provide strong customer service for returns, shipping, and related services.
• Identify customer needs for shipping options and explain choices.
• Maintain the shipping area for efficient processing and storage.
• Ensure supplies needed to process ship and returns are stocked.
• Deliver exceptional service to create a welcoming customer environment.
• Be flexible with duties including online pickups and cleaning.

Skills

Flexible schedule

Customer engagement

Lifting heavy items

Attention to detail

Team collaboration

Conflict management

Integrity

Job description

Customer Returns and Shipping Associate (Wayne, PA) Staples

Address 145 Swedesford Road, Wayne, PA, 19087, US

Job Type Permanent

Description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

Associate discounts on in-store and online merchandise, services and warranty plans

Discounts at hundreds of retailers, restaurants and more

401(k) plan with a company match

Dental and vision insurance, full-time eligible for medical coverage

And many more benefits

Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience

• Able to work a flexible schedule based on the store’s needs
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Staples does not sponsor applicants for work visas for this position.