Customer Returns and Shipping Associate (Stratham, NH)

Staples; Stratham (NH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flexible scheduling

Part-time or full-time hours

Paid time off

Weekly pay

Career development program

Associate discounts on in-store and x

401(k) plan with a company match

Dental and vision insurance

Job summary

Staples in Stratham, NH is seeking a Shipping Associate to support customer service and handle shipping and unpackaged returns in-store.

You will join a friendly, team‑oriented retail culture with flexible part‑time or full‑time hours, training provided, and valuable career development.

Responsibilities include assisting customers with shipping, preparing packages for pickup, maintaining the shipping area, and upselling where appropriate.

Qualifications

• Must be able to engage with customers and understand their needs.
• Able to lift/push/move materials up to 100 pounds.
• Flexible schedule based on store needs.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle all shipping and unpackaged returns, engage customers, and prepare packages for pickup by third-party carriers.
• Provide strong customer service for returns and shipping with UPS or other carriers.
• Identify customer shipping needs and explain available shipping options.
• Maintain the shipping area for efficient processing and storage.
• Keep supplies for shipping and returns stocked.
• Provide exceptional service to create a welcoming store environment.
• Use basic selling skills to engage customers and present solutions.
• Be flexible with duties, including online pick-ups and cleaning.

Skills

Customer service

Multi-tasking

Communication

Physical ability

Job description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

Get great perks.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with a company match
• Dental and vision insurance, full-time eligible for medical coverage
• And many more benefits
• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential Skills And Experience

• Able to work a flexible schedule based on the store’s needs
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.