Customer Returns and Shipping Associate

Staples; Holland (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible part-time or full-time hours

Generous paid time off

401(k) plan with a company match

Dental and vision insurance

Associate discounts on merchandise

Discounts at retailers/restaurants

401(k) plan with company match

Dental and vision insurance (full-time

Medical coverage for full-time

Many more benefits

Job summary

A retail company in Michigan is hiring Shipping Associates to provide exceptional customer service while assisting with shipping needs and unpackaged returns. Responsibilities include engaging customers and maintaining an efficient shipping area. Candidates should be flexible, able to lift heavy materials, and demonstrate strong attention to detail. This position offers benefits, flexible hours, and immediate hiring.

Qualifications

• Must have the ability to engage with customers to drive sales.
• Flexible schedule based on store needs.
• Capable of lifting up to 100 pounds.
• Strong attention to detail and organizational skills.
• Ability to multi-task in a fast-paced retail environment.
• Capable of collaborating well with others and managing conflicts.

Responsibilities

• Conduct all Full‑Serve Shipping and Unpackaged Returns activities.
• Provide strong customer service for shipping options.
• Maintain Shipping area for efficient processing.
• Maintain shipping area for efficient processing and storage of packages.
• Ensure supplies for shipping and returns are stocked.
• Deliver exceptional service to create a welcoming store environment.
• Assist with online pickup and other duties as assigned.

Skills

Customer engagement

Attention to detail

Multi-tasking

Collaboration

Multi-tasking

Collaboration

Conflict management

Honesty and integrity

Job description

1 week ago Be among the first 25 applicants

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided. After applying, you may have the opportunity to schedule an in-person interview within minutes. Get great perks.

Benefits

• Flexible part‑time or full‑time hours (depending on store needs), generous paid time off, weekly pay, and career development program
• Associate discounts on in‑store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more
• 401(k) plan with a company match
• Dental and vision insurance, full‑time eligible for medical coverage
• And many more benefits
• Compensation based on qualifications and experience

Responsibilities

• Conduct all Full‑Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pickup for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick‑ups, cleaning, any other duties as assigned)

Essential Skills and Experience

• Able to work a flexible schedule based on the store’s needs
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100‑pound range
• Strong attention to detail, organization, ability to multi‑task and manage priorities
• Ability to collaborate and work cooperatively in a high‑paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.