Customer Retention Specialist: Renewals & Relationships

Jacey Moser - State Farm Agent; Dickinson (ND); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Life Insurance

Monthly Stipend

Traditional IRA

Résumé du poste

Jacey Moser - State Farm Agent in Dickinson, ND is seeking a Customer Retention Specialist to support ongoing customer relationships, policy renewals, and office growth.

You will focus on outreach, renewals, and relationship maintenance, communicating with existing customers, reviewing accounts, and guiding clients to suitable coverage.

Join a team that values integrity, care, and community impact, with opportunities to grow your career while helping people protect what matters most.

Qualifications

• Experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.
• Strong communication and listening skills.
• Detail-oriented with a focus on customer experience.

Responsabilités

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Identify Gaps in Protection for Customers

Connaissances

Interpersonal skills

Customer service

Communication

Problem-solving

Attention to detail

Description du poste

Jacey Moser - State Farm Agent in Dickinson, ND is seeking a Customer Retention Specialist to support ongoing customer relationships, policy renewals, and office growth.

You will focus on outreach, renewals, and relationship maintenance, communicating with existing customers, reviewing accounts, and guiding clients to suitable coverage.

Join a team that values integrity, care, and community impact, with opportunities to grow your career while helping people protect what matters most.