Customer Retention Specialist - State Farm Agent Team Member

Deniseelliott; Durango (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Denise Elliott - State Farm Agent in Durango, CO is seeking a Customer Retention Specialist to nurture ongoing relationships, support policy renewals, and contribute to office growth.

You will handle outreach, review accounts, and identify opportunities to enhance satisfaction while documenting interactions and coordinating with the sales team. This role emphasizes compassionate communication and customer-first service.

Qualifications

• Strong administrative skills and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Schedule account review appointments for the sales team.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Administrative skills

Communication skills

Listening skills

Customer service

Detail-oriented

Job description

Benefits:

• Opportunity for advancement


• Paid time off


• Training & development


• Bonus based on performance


• Competitive salary

You May Be a Great Fit as a Customer Retention Specialist at Denise Elliott - State Farm Agent if:

• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.


• You’re a natural relationship-builder who earns trust quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently recommending solutions.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Durango, CO 81301

At Denise Elliott - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

We're seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.


• Review accounts and assist with updates or changes as needed.


• Identify opportunities to enhance customer satisfaction and engagement.


• Schedule account review appointments for the sales team.


• Maintain accurate records and documentation of interactions.


• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong administrative skills and problem-solving abilities.


• Effective communication and listening skills.


• Detail-oriented with a focus on customer experience.


• Previous experience in customer service or account management preferred.


• Must be able to obtain applicable state insurance licenses.