Customer Retention & Renewal Specialist

Jessicamishlerinsurance; Midland (MI); On-site; USD 22,041 - 24,796; Full time

Job summary

Jessica Mishler - State Farm Agent in Midland, MI is seeking a Customer Retention Specialist to support ongoing customer relationships, handle renewals, and help grow the office. This role focuses on outreach and relationship maintenance, with an emphasis on service and community care.

You’ll engage with existing clients, review accounts for updates, and collaborate with the team to meet retention targets. The ideal candidate is calm under pressure, communicates clearly, and builds trust with

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication

Active listening

Detail oriented

Customer service

Insurance license readiness

Job description

Jessica Mishler - State Farm Agent in Midland, MI is seeking a Customer Retention Specialist to support ongoing customer relationships, handle renewals, and help grow the office. This role focuses on outreach and relationship maintenance, with an emphasis on service and community care.

You’ll engage with existing clients, review accounts for updates, and collaborate with the team to meet retention targets. The ideal candidate is calm under pressure, communicates clearly, and builds trust with