Customer Retention Specialist - State Farm Agent Team Member - SIGN ON BONUS WITH LICENSE

Badlandsagency; Dickinson (ND); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Life Insurance

Monthly Stipend

Traditional IRA

Job summary

Jacey Moser - State Farm Agent in Dickinson, ND is seeking a Customer Retention Specialist to support ongoing customer relationships, policy renewals, and office growth.

You will focus on outreach, renewals, and relationship maintenance, communicating with existing customers, reviewing accounts, and guiding clients to suitable coverage.

Join a team that values integrity, care, and community impact, with opportunities to grow your career while helping people protect what matters most.

Qualifications

• Experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.
• Strong communication and listening skills.
• Detail-oriented with a focus on customer experience.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Identify Gaps in Protection for Customers

Skills

Interpersonal skills

Customer service

Communication

Problem-solving

Attention to detail

Job description

Benefits:

• Life Insurance
• Monthly Stipend
• Traditional IRA

You May Be a Great Fit as a Customer Retention Specialist at Jacey Moser - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 1911 15th St W Suite B Dickinson, ND 58601

At Jacey Moser - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Identify Gaps in Protection for Customers

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.
  • Within 30 days of Hire (Property/Casualty)
  • Within 6 months of Hire (Life/Health)

Sign on Bonus:

• If you have Property and Casualty prior to hire: $1,500
• If you have ALL Licenses (+ Life/Health) prior to hire: $2,000
• If you get Property and Casualty within hiring: $1,000
• If you have ALL Licenses (+ Life/Health) within 30 days of hire: $1,500