Customer Retention Specialist — Renewals & Care Champion

State Farm; Lafayette (LA); Presencial; USD 38 000 - 58 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free uniforms

Paid time off

Bonus based on performance

Resumo da oferta

State Farm is seeking a Customer Retention Specialist in Lafayette, LA to support ongoing customer relationships by managing renewals and policy updates. The role emphasizes building trust, guiding customers through options, and maintaining meticulous records to improve retention and satisfaction.

The ideal candidate has strong communication, empathy, and problem-solving skills, with prior customer service or account management experience and the ability to obtain state licenses.

Qualificações

• Strong interpersonal and problem-solving abilities.
• Excellent communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilidades

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conhecimentos

Interpersonal skills

Problem solving

Communication

Listening

Detail-oriented

Customer experience

Account management experience

Descrição da oferta de emprego

State Farm is seeking a Customer Retention Specialist in Lafayette, LA to support ongoing customer relationships by managing renewals and policy updates. The role emphasizes building trust, guiding customers through options, and maintaining meticulous records to improve retention and satisfaction.

The ideal candidate has strong communication, empathy, and problem-solving skills, with prior customer service or account management experience and the ability to obtain state licenses.