Customer Retention & Renewals Specialist (Flexible Schedule)

Andrew Mullis - State Farm Agent; Louisville (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Simple IRA

Performance bonus

Flexible schedule

Competitive salary

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Andrew Mullis - State Farm Agent in Louisville, KY is hiring a Customer Retention Specialist to nurture ongoing relationships and drive policy renewals. The role emphasizes proactive outreach, accurate record-keeping, and collaboration within a fast-paced, high-performing office.

You will contribute to retention goals, engage customers to review coverage, and work with teammates to grow the agency while delivering meaningful service and support.

Qualifications

• Excellent communication and listening skills.
• Strong problem-solving and interpersonal abilities.
• Detail-oriented with focus on customer experience.
• Prior customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Detail-oriented

Customer service experience

Insurance license eligibility

Job description

Andrew Mullis - State Farm Agent in Louisville, KY is hiring a Customer Retention Specialist to nurture ongoing relationships and drive policy renewals. The role emphasizes proactive outreach, accurate record-keeping, and collaboration within a fast-paced, high-performing office.

You will contribute to retention goals, engage customers to review coverage, and work with teammates to grow the agency while delivering meaningful service and support.