Customer Success & Retention Specialist

State Farm Agent; Bardstown (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

State Farm Agent in Bardstown, Kentucky, is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on outreach, policy renewals, and relationship maintenance.

The ideal candidate will possess strong interpersonal and problem-solving abilities, effective communication skills, and a detail-oriented approach to customer service. We value commitment to our community and aim to build trust through meaningful interactions.

If you’re looking for a rewarding career with opportunities for advancement, we invite you to apply.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving skills

Effective communication

Customer experience focus

Job description

State Farm Agent in Bardstown, Kentucky, is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on outreach, policy renewals, and relationship maintenance.

The ideal candidate will possess strong interpersonal and problem-solving abilities, effective communication skills, and a detail-oriented approach to customer service. We value commitment to our community and aim to build trust through meaningful interactions.

If you’re looking for a rewarding career with opportunities for advancement, we invite you to apply.