Customer Retention Specialist - State Farm Agent Team Member

State Farm; Lafayette (LA); In loco; USD 38.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free uniforms

Paid time off

Bonus based on performance

Descrizione del lavoro

State Farm is seeking a Customer Retention Specialist in Lafayette, LA to support ongoing customer relationships by managing renewals and policy updates. The role emphasizes building trust, guiding customers through options, and maintaining meticulous records to improve retention and satisfaction.

The ideal candidate has strong communication, empathy, and problem-solving skills, with prior customer service or account management experience and the ability to obtain state licenses.

Competenze

• Strong interpersonal and problem-solving abilities.
• Excellent communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Mansioni

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conoscenze

Interpersonal skills

Problem solving

Communication

Listening

Detail-oriented

Customer experience

Account management experience

Descrizione del lavoro

Benefits

• Free uniforms
• Paid time off
• Bonus based on performance

You May Be a Great Fit as a Customer Retention Specialist at Chase Desormeaux - State Farm Agent

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Lafayette, LA 70508

At Chase Desormeaux - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.