Customer Retention Specialist - State Farm Agent Team Member

Dale Guidry Jr - State Farm Agent; Humble (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Job summary

Dale Guidry State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance. You will engage with customers to review coverage options and updates, ensuring a high level of satisfaction while helping grow the office.

A calm, empathetic approach is valued. The role emphasizes proactive communication, accurate record-keeping, and collaboration with the team to achieve retention goals and

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication skills

Listening skills

Education

State insurance licenses

Job description

Benefits

• Paid time off

About the Role

You May Be a Great Fit as a Customer Retention Specialist at Dale Guidry State Farm if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location

7702 FM 1960 E, suite 370, Humble, TX 77346

At Dale Guidry State Farm we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.