Customer Retention Specialist - State Farm Agent Team Member

Paul McMurry - State Farm Agent; Bossier City (LA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Bonus based on performance

Job summary

Paul McMurry - State Farm Agent in Bossier City, LA is seeking a Customer Retention Specialist to support ongoing customer relationships, manage renewals, and contribute to office growth. You will focus on outreach, policy renewals, and maintaining strong client connections to protect what matters most.

Ideal candidates bring strong interpersonal skills, a customer-first mindset, and familiarity with account management or service roles. Licensing in state insurance is required.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication

Listening

Customer experience

Account management

Licensing (state insurance)

Job description

Benefits:

• Paid time off
• 401(k) matching
• Bonus based on performance

You May Be a Great Fit as a Customer Retention Specialist at Paul McMurry - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Bossier City, LA 71111

At Paul McMurry - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.