Customer Retention Specialist & Insurance Team Member

Paul McMurry - State Farm Agent; Bossier City (LA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Bonus based on performance

Job summary

Paul McMurry - State Farm Agent in Bossier City, LA is seeking a Customer Retention Specialist to support ongoing customer relationships, manage renewals, and contribute to office growth. You will focus on outreach, policy renewals, and maintaining strong client connections to protect what matters most.

Ideal candidates bring strong interpersonal skills, a customer-first mindset, and familiarity with account management or service roles. Licensing in state insurance is required.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication

Listening

Customer experience

Account management

Licensing (state insurance)

Job description

Paul McMurry - State Farm Agent in Bossier City, LA is seeking a Customer Retention Specialist to support ongoing customer relationships, manage renewals, and contribute to office growth. You will focus on outreach, policy renewals, and maintaining strong client connections to protect what matters most.

Ideal candidates bring strong interpersonal skills, a customer-first mindset, and familiarity with account management or service roles. Licensing in state insurance is required.