Customer Retention Specialist — Growth Through Renewals & Relationships

State Farm; Lafayette (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Bonus based on performance

Job summary

Chase Desormeaux - State Farm Agent in Lafayette, LA is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth. This role focuses on outreach, policy renewals, and relationship maintenance, ensuring client satisfaction and long-term retention.

The ideal candidate will communicate effectively, build trust with clients, and work collaboratively with the team to meet retention goals while complying with state licensing requirements.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication skills

Active listening

Detail-oriented

Job description

Chase Desormeaux - State Farm Agent in Lafayette, LA is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth. This role focuses on outreach, policy renewals, and relationship maintenance, ensuring client satisfaction and long-term retention.

The ideal candidate will communicate effectively, build trust with clients, and work collaboratively with the team to meet retention goals while complying with state licensing requirements.