Customer Retention Representative

First PREMIER; Watertown, Northern (SD, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Full medical benefits for 20+ hours

Free dental and vision coverage

PTO, Sick Pay, and Bonus Days

401(k) – dollar-for-dollar match up to

Volunteer hours and wellness programs

Job summary

Premier Bankcard is hiring a Customer Retention Representative to handle inquiries and assist customers in Watertown, SD. The role focuses on resolving issues and offering retention solutions while guiding customers through benefits and rewards of keeping their accounts.

The position includes varied shifts, on-site work, and a comprehensive benefits package. Training is provided, with opportunities for career growth within the Premier family.

Qualifications

• Provide responsive customer service and resolve issues efficiently.
• Explain benefits, rewards, and features to retain accounts.
• Handle conversations with professionalism and comply with regulations.

Responsibilities

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions.

Skills

Customer service

Bilingual

Job description

Customer Retention RepresentativeSkip to main content# PREMIER CareersCustomer Retention Representative page is loaded## Customer Retention RepresentativeApplyremote type: On-Sitelocations: Watertown, SD: Watertown Credit Cardtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-373At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.**Job Description:****Location:** Watertown, SD**Shift:** Varying shift options available**Job Status:** Full-Time and Part-Time**Pay:** $17.25-19.15/hour starting, additional monthly incentives available**Company:** PREMIER Bankcard**Work Site** This job is offered on-site in Watertown. Employees must live within 50 miles of a PREMIER location or plan on relocating.**Shift Options*** **Full-Time:** Monday-Friday **12:00pm-9:00pm**, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm* **Part Time:** Monday-Friday **2pm-9pm**, Every Other Saturday 8:00am-4:30pm* No Sundays!**About the Role:*** Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.* Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.* Educate customers on benefits, rewards, and features of retaining the account.* Maintain control of conversations and appropriately answer customer objections and questions**Training*** Extensive paid training program, up to 3 weeks in length.* Ongoing training opportunities for future success!**Pay**Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.* Top 75% of associates are eligible for incentives* Career path from Associate I to Associate IV – each step earning an increase in pay* Earn up to an additional $3.50/hr. when working non-traditional hours* Bilingual skills are compensated in the form of a 10% differential* Flex Scheduling opportunity for top performers**Competitive Benefits Package*** Full medical benefits for 20+ hours/week* FREE dental and vision coverage* Generous time off plans including PTO, Sick Pay, and Bonus Days* 401(k) – dollar-for-dollar match up to 5% of total compensation* Special discounts and offers for events at the Denny Sanford PREMIER Center* Employee Wellness Program* Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year* Fun Employee Parties**Our Culture*** We have an emphasis on personal success, respect, health, wellness, fun and giving back* Employees are rewarded, valued, and celebrated for hard work.* Career advancement opportunities is a way PREMIER leaders show they care.* Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.### About Us**We Value People**At PREMIER you get more than a paycheck, you get a rewarding career where you can make a difference! Headquartered in Sioux Falls, South Dakota, First PREMIER Bank and PREMIER Bankcard are considered one of the nation’s strongest financial organizations. We have achieved this success thanks to our commitment to always doing what is right for our employees, customers and the communities we serve. We value people and treat our employees as our greatest resource. We actively invest in their professional growth and development, make a strong effort to recognize achievement and take the time to celebrate success.**Spirit of Giving Back**Giving back to our communities is at the heart of PREMIER. We support nearly 700 organizations, non-profits and events. Paid volunteer hours encourage PREMIER employees to get involved in the community. Our employees annually volunteer an average of 33,000 hours for causes important to them.**The PREMIER Way**Our spirit of giving is rooted in The PREMIER Way and the PREMIER Attitude. These shared views and values guide our interactions with each other, our customers and our communities. It’s the foundation of our culture and makes PREMIER a great place to work. Learn More**PREMIER Benefits**PREMIER employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance. We offer expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment. Employees can experience personal and professional growth through PREMIER University. It offers skill-based training, leadership classes and inspirational national speakers.**PREMIER Wellness**PREMIER Wellness unifies physical and mental health, financial wellness and community giving under one program designed to help employees find optimal work/life wellbeing. Through our Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support. Community Giving offers our employees purpose-driven, meaningful opportunities where they know they are making a difference.**Celebrating Success**Recognizing and rewarding success is an important part of the PREMIER culture. We celebrate and show our appreciation with private concerts and special events. We’ve also celebrated with surprise gifts, cash/car giveaways, Apple watches, wireless earbuds and more! At quarterly staff meetings, employees who have gone above and beyond in their job or in their community are awarded a PREMIER Performer or PREMIER Eagle Service Award. Employees celebrating 20, 25, 30, 35, 40, 45 and 50 year Milestone Anniversaries receive $1,000 for every year they have worked with PREMIER.