Customer Retention Specialist - Growth & Flexible Schedule

Easterlinginsurance; Bardstown (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

Training & development

Competitive salary

Flexible schedule

Job summary

Travis Easterling, State Farm is seeking a Customer Retention Specialist to support existing customers in Bardstown, KY. This full-time role focuses on renewals, coverage options, and proactive engagement to strengthen community relationships.

The position emphasizes strong communication, problem-solving, and a commitment to exceptional customer service within a State Farm agent team environment.

Qualifications

• Must have strong interpersonal and problem-solving abilities.
• Excellent written and verbal communication and listening skills.
• Detail-oriented with focus on customer experience.
• Experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes; identify opportunities to enhance satisfaction.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication

Attention to detail

State insurance licenses

Job description

Travis Easterling, State Farm is seeking a Customer Retention Specialist to support existing customers in Bardstown, KY. This full-time role focuses on renewals, coverage options, and proactive engagement to strengthen community relationships.

The position emphasizes strong communication, problem-solving, and a commitment to exceptional customer service within a State Farm agent team environment.