Customer Retention Specialist — Growth, PTO & Bonus

Beth Prince; Shelbyville (IN); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Advancement opportunity

Paid time off

401(k) matching

Performance bonus

Résumé du poste

Beth Prince State Farm is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth in Shelbyville, Indiana. This full-time role focuses on outreach, policy changes, recommendations, referrals, and maintaining strong customer connections.

The position emphasizes proactive communication, empathy, and a commitment to helping customers protect what matters most. Join a team dedicated to service excellence and community support.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in insurance setting is preferred. Customer service or account management in another field expected.
• Must be able to obtain applicable state insurance licenses.

Responsabilités

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates, changes or recommendations as needed.
• Identify opportunities to enhance customer relationships.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives and expectations.

Connaissances

Interpersonal skills

Communication

Customer service

Problem solving

Attention to detail

Description du poste

Beth Prince State Farm is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth in Shelbyville, Indiana. This full-time role focuses on outreach, policy changes, recommendations, referrals, and maintaining strong customer connections.

The position emphasizes proactive communication, empathy, and a commitment to helping customers protect what matters most. Join a team dedicated to service excellence and community support.