Customer Retention Specialist | Flexible Schedule & Growth

State Farm Agent; Athens (GA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Shane Dekle - State Farm Agent in Athens, GA is seeking a Customer Retention Specialist to focus on outreach, policy renewals, and relationship maintenance. You’ll engage with existing customers, review accounts, and guide updates while identifying opportunities to boost satisfaction and loyalty.

The role requires strong interpersonal and communication skills, attention to detail, and the ability to obtain applicable state insurance licenses.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.]
• compensation: This description is for the structure; see salary line below.

Skills

Interpersonal skills

Problem-solving

Communication

Listening

Attention to detail

Customer experience

Customer service experience

Insurance license

Job description

Shane Dekle - State Farm Agent in Athens, GA is seeking a Customer Retention Specialist to focus on outreach, policy renewals, and relationship maintenance. You’ll engage with existing customers, review accounts, and guide updates while identifying opportunities to boost satisfaction and loyalty.

The role requires strong interpersonal and communication skills, attention to detail, and the ability to obtain applicable state insurance licenses.