Customer Retention Specialist - State Farm Agent Team Member

Easterlinginsurance; Bardstown (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

Training & development

Competitive salary

Flexible schedule

Job summary

Travis Easterling, State Farm is seeking a Customer Retention Specialist to support existing customers in Bardstown, KY. This full-time role focuses on renewals, coverage options, and proactive engagement to strengthen community relationships.

The position emphasizes strong communication, problem-solving, and a commitment to exceptional customer service within a State Farm agent team environment.

Qualifications

• Must have strong interpersonal and problem-solving abilities.
• Excellent written and verbal communication and listening skills.
• Detail-oriented with focus on customer experience.
• Experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes; identify opportunities to enhance satisfaction.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication

Attention to detail

State insurance licenses

Job description

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Bardstown

Benefits

• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Training & development
• Competitive salary
• Flexible schedule

Location

Bardstown, Kentucky 40004

At Travis Easterling, State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you’re looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

You May Be a Great Fit

• You’re the person people call first when life goes sideways – calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Application Note: State Farm agents are independent contractors who hire their own employees. State Farm agents/Employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.