Customer Retention Specialist - Flexible Schedule & Renewals

Ryan Shumate - State Farm Agent; Kingsport (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Ryan Shumate State Farm in Kingsport, TN is seeking a Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance.

You will communicate with existing customers about renewals and coverage options, review accounts for updates, and collaborate with the team to meet retention goals. The role emphasizes service, trust, and a proactive approach to helping clients protect what matters most.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Active listening

Detail-oriented

Customer service experience

Education

State insurance licenses

Job description

Ryan Shumate State Farm in Kingsport, TN is seeking a Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance.

You will communicate with existing customers about renewals and coverage options, review accounts for updates, and collaborate with the team to meet retention goals. The role emphasizes service, trust, and a proactive approach to helping clients protect what matters most.