Flexible Schedule: Customer Retention & Renewals Specialist

Thomas Riordan - State Farm Agent; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedule

Competitive salary

Paid time off

Job summary

Thomas Riordan - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach. The role focuses on communicating with existing customers about renewals and coverage options, updating accounts, and identifying opportunities to enhance satisfaction.

The ideal candidate has strong interpersonal and problem-solving abilities, excellent communication and listening skills, and a detail-oriented approach to customer experience.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management may be preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Customer service

Attention to detail

Licensing

Job description

Thomas Riordan - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and outreach. The role focuses on communicating with existing customers about renewals and coverage options, updating accounts, and identifying opportunities to enhance satisfaction.

The ideal candidate has strong interpersonal and problem-solving abilities, excellent communication and listening skills, and a detail-oriented approach to customer experience.