Customer Retention & Renewal Specialist (Flexible Schedule)

Alexa Santana - State Farm Agent; Rahway (NJ); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Alexa Santana - State Farm Agent in Rahway, NJ is seeking a part-time Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance.

The role emphasizes communication, documentation, and collaboration to meet retention goals, with an afternoon schedule and flexible days. Join a team dedicated to integrity, care, and real support for the community.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Bilingual Spanish preferred.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication skills

Problem-solving

Detail-oriented

Spanish language

Job description

Alexa Santana - State Farm Agent in Rahway, NJ is seeking a part-time Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance.

The role emphasizes communication, documentation, and collaboration to meet retention goals, with an afternoon schedule and flexible days. Join a team dedicated to integrity, care, and real support for the community.