Customer Care Manager: Lead Service & Community Impact

Ryan Shumate - State Farm Agent; Kingsport (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Ryan Shumate - State Farm Agent in Kingsport, TN is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordination of customer interactions.

You’ll lead a team to handle inquiries, support policy reviews, and help customers navigate claims, with opportunities to grow your career in a community-driven agency.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.

Skills

Communication skills

Organizational skills

Attention to detail

Customer service experience

Education

State insurance licenses eligibility

Job description

Ryan Shumate - State Farm Agent in Kingsport, TN is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordination of customer interactions.

You’ll lead a team to handle inquiries, support policy reviews, and help customers navigate claims, with opportunities to grow your career in a community-driven agency.