Customer Retention Specialist | Flexible Schedule & Impact

Fernandosandoval; South Gate (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus based on performance

Flexible schedule

Job summary

State Farm Agent Fernando Sandoval is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role focuses on outreach, policy renewals, and relationship maintenance within a community-minded agency.

The ideal candidate demonstrates strong interpersonal skills, effective communication, and a commitment to high-quality customer service. A license-ready path is expected to ensure eligibility for state required credentials.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication

Listening

Detail-oriented

Customer service experience

Education

State license eligibility

Job description

State Farm Agent Fernando Sandoval is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role focuses on outreach, policy renewals, and relationship maintenance within a community-minded agency.

The ideal candidate demonstrates strong interpersonal skills, effective communication, and a commitment to high-quality customer service. A license-ready path is expected to ensure eligibility for state required credentials.