Customer Retention Specialist - State Farm Agent Team Member

Andy Torres - State Farm Agent; Anna (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Andy Torres State Farm Agency in Anna, Texas seeks an Experienced Customer Retention Specialist to nurture ongoing customer relationships, support policy renewals, and drive outreach. The role emphasizes compassionate service, accurate record-keeping, and proactive client communication to improve retention and satisfaction.

Ideal candidates bring insurance experience, a General Lines Property & Casualty and Life/Health License, and strong interpersonal skills to deliver trusted guidance and

Qualifications

• Previous insurance agency experience in customer service or account management.
• General Lines Property & Casualty and Life/Health License required.
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Customer service

Relationship building

Communication

Problem-solving

Attention to detail

Education

General Lines Property & Casualty and Life/Health License

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

Looking for an experienced Customer Retention Specialist!

You May Be a Great Fit as a Customer Retention Specialist at Andy Torres State Farm Agency if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

At Andy Torres State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking an Experienced Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Previous insurance agency experience in customer service or account management required.
• General Lines Property & Casualty and Life/Health License required.
• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑orientated with a focus on customer experience.