Customer Retention Specialist - State Farm Agent Team Member

Fernandosandoval; South Gate (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus based on performance

Flexible schedule

Job summary

State Farm Agent Fernando Sandoval is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. The role focuses on outreach, policy renewals, and relationship maintenance within a community-minded agency.

The ideal candidate demonstrates strong interpersonal skills, effective communication, and a commitment to high-quality customer service. A license-ready path is expected to ensure eligibility for state required credentials.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication

Listening

Detail-oriented

Customer service experience

Education

State license eligibility

Job description

Benefits:

• Health insurance
• 401(k)
• Bonus based on performance
• Flexible schedule

You May Be a Great Fit as a Customer Retention Specialist at State Farm Agent Fernando Sandoval if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

8610 Garfield Ave Suite 102 South Gate CA 90280

At State Farm Agent Fernando Sandoval, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you’re looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.