Customer Care & Retention Specialist - Flexible Schedule

State Farm Agent; Greenville (SC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

State Farm Agent in Greenville, SC seeks a dedicated Customer Relations Representative to enhance customer experiences and support agency growth. The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to handle high-pressure situations.

Responsibilities include managing inquiries, maintaining records, implementing retention strategies, and coordinating across departments. The position offers a competitive salary and benefits including flexible schedules and the potential for advancement.

Qualifications

• Strong communication and problem-solving skills are essential.
• Prior experience in customer service is preferred.
• Ability to handle high-stress situations in a calm manner.

Responsibilities

• Manage customer inquiries and resolve issues effectively.
• Update and maintain accurate customer records.
• Assist in developing strategies for customer retention.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

State Farm Agent in Greenville, SC seeks a dedicated Customer Relations Representative to enhance customer experiences and support agency growth. The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to handle high-pressure situations.

Responsibilities include managing inquiries, maintaining records, implementing retention strategies, and coordinating across departments. The position offers a competitive salary and benefits including flexible schedules and the potential for advancement.