Customer Retention Specialist - State Farm Agent Team Member

Ariannaontiveros; Dinuba (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Training & development

Job summary

Ariannaontiveros is looking for a Customer Retention Specialist to foster ongoing customer relationships and contribute to office growth. This remote position involves communicating with customers about renewals, identifying satisfaction opportunities, and collaborating with team members to meet goals. The ideal candidate should possess strong interpersonal and problem-solving skills, effective communication abilities, and experience in customer service. Bilingual skills and State Farm experience are preferred. Join a team dedicated to meaningful work and community service.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes.
• Identify opportunities to enhance customer satisfaction.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention objectives.

Skills

Interpersonal skills

Problem-solving abilities

Effective communication

Customer experience focus

Bilingual in Spanish

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Training & development

You May Be a Great Fit as a Customer Retention Specialist at Arianna Ontiveros State Farm Insurance if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Remote

At Arianna Ontiveros State Farm Insurance, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.
• Bilingual in Spanish is preferred.
• Prior State Farm experience is preferred.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

This is a remote position.