Customer Success & Retention Specialist — Flexible Schedule

Roy Moreno - State Farm Agent; Irving (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Roy Moreno - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service in a vibrant agency setting. You will handle inquiries, resolve issues, and support ongoing customer engagement to help drive agency growth.

This role emphasizes empathy, accuracy in record-keeping, and teamwork with other departments. The ideal candidate is customer-focused, able to thrive under pressure, and motivated by performance-driven advancement.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Job description

Roy Moreno - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service in a vibrant agency setting. You will handle inquiries, resolve issues, and support ongoing customer engagement to help drive agency growth.

This role emphasizes empathy, accuracy in record-keeping, and teamwork with other departments. The ideal candidate is customer-focused, able to thrive under pressure, and motivated by performance-driven advancement.