Customer Retention Specialist — Elevate Security & Service

CPI Security; Charlotte (NC); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company matching

Free monitored security system after 90 days

Engaging company culture

On-site café and fitness facility

Job summary

A leading security solutions provider located in Charlotte, NC is hiring a Customer Retention Specialist. This role requires excellent customer service skills to build relationships and retain customers. The ideal candidate will have experience in customer retention and a positive attitude, with a target annual compensation of $50,000 to $80,000. Employees can enjoy additional perks, including medical benefits and a supportive work culture that emphasizes professional growth.

Qualifications

• 1-2 years of previous customer retention experience is expected.
• Strong communication and people skills are essential.
• Ability to work a flexible schedule, including weekends.

Responsibilities

• Build long-term relationships with customers to drive retention.
• Identify root causes of issues and develop strategies to solve them.
• Deliver excellent service focused on dispute resolutions.

Skills

Customer service skills

Problem-solving

Empathy

Sales skills

Coachability

Tools

CRM system

Job description

A leading security solutions provider located in Charlotte, NC is hiring a Customer Retention Specialist. This role requires excellent customer service skills to build relationships and retain customers. The ideal candidate will have experience in customer retention and a positive attitude, with a target annual compensation of $50,000 to $80,000. Employees can enjoy additional perks, including medical benefits and a supportive work culture that emphasizes professional growth.