Customer Retention Specialist: Turn Challenges into Loyalty

Ripple Fiber; Charlotte (NC); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive base pay

Comprehensive benefits package

Opportunities for advancement

Professional development programs

Job summary

Ripple Fiber is seeking a Customer Retention Specialist in Charlotte, NC. This role will focus on preserving customer relationships by handling service concerns and providing tailored solutions. Successful candidates will possess strong problem-solving and communication skills, with a minimum of 2 years of retention experience.

Ripple Fiber offers a competitive salary, benefits package, and opportunities for advancement in a supportive work culture.

Qualifications

• Minimum of 2 years of retention experience.
• Demonstrated ability to manage competing priorities.
• Bilingual fluency is a plus.

Responsibilities

• Handle inbound and outbound calls with service concerns.
• Provide personalized solutions or retention incentives.
• Accurately document customer interactions and resolutions.

Skills

Strong problem-solving skills

Verbal communication

Negotiation skills

CRM tools proficiency

Empathetic mindset

Education

High school diploma or equivalent

Job description

Ripple Fiber is seeking a Customer Retention Specialist in Charlotte, NC. This role will focus on preserving customer relationships by handling service concerns and providing tailored solutions. Successful candidates will possess strong problem-solving and communication skills, with a minimum of 2 years of retention experience.

Ripple Fiber offers a competitive salary, benefits package, and opportunities for advancement in a supportive work culture.