Customer Success Representative

FF Inc; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay with performance bonuses

Hands-on training and ongoing coaching

Opportunities for growth in roles

Job summary

A customer-driven service company in Charlotte, NC is seeking a Customer Success Representative dedicated to enhancing client experiences. In this full-time role, you'll assist customers with onboarding, resolve inquiries, and maintain long-term relationships. The ideal candidate is friendly, organized, and skilled in communication. The position offers competitive pay with performance bonuses and growth opportunities within the company.

Qualifications

• Experience in customer success, service, sales support or account management is helpful.
• Friendly and comfortable supporting customers of all backgrounds.
• Highly organized and detail-oriented.

Responsibilities

• Serve as the main point of contact for customer questions and support.
• Assist customers with onboarding and service activation.
• Collaborate with team members to enhance customer experiences.

Skills

Strong communication and interpersonal skills

Basic problem-solving ability

Ability to manage multiple requests

Basic computer literacy

Tools

HubSpot

Salesforce

Job description

Base pay range

$50,000.00/yr - $65,000.00/yr

Location: Charlotte, NC. Employment Type: Full-Time.

About the Role

We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed.

Key Responsibilities

• Serve as the main point of contact for customer questions, requests, and ongoing support
• Assist customers with onboarding, setup, or service activation
• Understand customer needs and guide them through best practices or solutions
• Follow up with customers to ensure satisfaction and successful use of services
• Troubleshoot issues and elevate to internal teams when necessary
• Maintain accurate records of customer interactions, updates, and progress
• Provide personalized service by understanding customer goals and challenges
• Monitor customer accounts to identify opportunities for improvement or additional support
• Collaborate with team members to enhance the customer experience and streamline processes

Qualifications

• Strong communication and interpersonal skills
• Friendly, patient, and comfortable supporting customers of all backgrounds
• Ability to problem‑solve and manage multiple requests at once
• Basic computer literacy, including navigating systems or CRMs
• Experience in customer success, customer service, sales support, or account management is helpful but not required
• Highly organized, reliable, and detail‑oriented
• Ability to maintain a positive attitude in busy or challenging situations

What We Offer

• Competitive pay with performance bonuses
• Hands‑on training and ongoing coaching
• Opportunities to grow into senior customer success or account manager roles
• Supportive and collaborative team environment

Ideal Candidate

The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long‑term relationships with customers. You’ll thrive here if you’re proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish.

Skills: onboarding, HubSpot, sales collaboration, customer success, customer success platforms, strategic conversations, communication skills, product adoption, customer, customer engagement, Salesforce, renewal, cross‑functional collaboration, consultative mindset, upselling, renewal conversations, client retention, relationship management, customer satisfaction, training, CRM tools, sales, KPI management, consultative approach, customer health tracking, CRM, communication, SaaS experience, revenue, goal‑oriented, product training, upsell, SaaS, renewal management.