Customer Retention Specialist — Community Impact & Growth

Njfreequote; Hillsborough Township (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

A local insurance agency in Hillsborough Township is seeking a Customer Retention Specialist to support customer relationships and contribute to office growth. Responsibilities include communication with customers regarding renewals, identifying opportunities to enhance satisfaction, and collaborating with team members. The ideal candidate should have strong interpersonal skills and previous customer service experience. The position offers a salary range of $42,000 to $65,000 per year, plus benefits including health insurance and 401(k) matching.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Effective communication

Detail-oriented

Customer experience focus

Job description

A local insurance agency in Hillsborough Township is seeking a Customer Retention Specialist to support customer relationships and contribute to office growth. Responsibilities include communication with customers regarding renewals, identifying opportunities to enhance satisfaction, and collaborating with team members. The ideal candidate should have strong interpersonal skills and previous customer service experience. The position offers a salary range of $42,000 to $65,000 per year, plus benefits including health insurance and 401(k) matching.