Customer Retention Specialist — Community Impact in El Paso

Miguelmyagent; El Paso (TX); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel opportunities

Simple IRA

Health stipend

Life insurance

Opportunity for advancement

Paid time off

Signing bonus

Bonus based on performance

Free food & snacks

Descripción de la vacante

Miguel Serrato - State Farm Agent is seeking a Customer Retention Specialist to manage renewals and maintain relationships with existing clients. The role focuses on outreach, policy renewals, and customer engagement in a community-focused agency.

The position offers full-time work in El Paso, TX with travel opportunities and performance-based bonuses as part of a comprehensive benefits package. Licensing requirements are noted for the role.

Formación

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilidades

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conocimientos

Interpersonal skills

Problem solving

Communication

Active listening

Attention to detail

Customer service

Insurance licensing

Descripción del empleo

Miguel Serrato - State Farm Agent is seeking a Customer Retention Specialist to manage renewals and maintain relationships with existing clients. The role focuses on outreach, policy renewals, and customer engagement in a community-focused agency.

The position offers full-time work in El Paso, TX with travel opportunities and performance-based bonuses as part of a comprehensive benefits package. Licensing requirements are noted for the role.