Customer Retention Specialist - State Farm Agent Team Member

Karla Grimes - State Farm Agent; Odessa (TX); Ibrido; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance-based bonus

Company parties

Competitive salary

Free food & snacks

Health insurance

Advancement opportunities

Paid time off

Training & development

Descrizione del lavoro

Karla Grimes Agency is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on outreach, policy renewals, and relationship maintenance, serving as a trusted contact for clients in the Odessa area.

The team values calm, compassionate support and a community-focused approach, with opportunities for advancement and professional development.

Competenze

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Mansioni

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conoscenze

Interpersonal skills

Problem-solving

Communication skills

Detail-oriented

Customer service experience

Formazione

Licensing prerequisites

Descrizione del lavoro

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Retention Specialist at Karla Grimes Agency, State Farm if:

• You're the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You're a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You're compassionate under pressure and can guide someone through your worst day with clarity and empathy.

Location Address: 4682 E. University Blvd. Suite A, Odessa, Tx. 79762

At The Grimes Group, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.
• Bi-lingual preferred, however we will consider all applicants