Customer Retention Specialist - State Farm Agent Team Member

Miguelmyagent; El Paso (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Travel opportunities

Simple IRA

Health stipend

Life insurance

Opportunity for advancement

Paid time off

Signing bonus

Bonus based on performance

Free food & snacks

Job summary

Miguel Serrato - State Farm Agent is seeking a Customer Retention Specialist to manage renewals and maintain relationships with existing clients. The role focuses on outreach, policy renewals, and customer engagement in a community-focused agency.

The position offers full-time work in El Paso, TX with travel opportunities and performance-based bonuses as part of a comprehensive benefits package. Licensing requirements are noted for the role.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication

Active listening

Attention to detail

Customer service

Insurance licensing

Job description

Customer Retention Specialist - State Farm Agent Team Member

• Travel opportunities
• Simple IRA
• Health stipend
• Life insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Bonus based on performance
• Free food & snacks

You May Be a Great Fit as a Customer Retention Specialist at Miguel Serrato - State Farm Agent if

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

At Miguel Serrato - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation $16.00 - $22.00 per hour

Full Time in El Paso

Location Address

El Paso, TX 79902

Join a community of good neighbors

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Earn benefits and rewards that are second to none