Customer Retention & Renewal Specialist

State Farm Insurance Companies; Montesano (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Starting hourly pay

PTO (vacation and sick days)

Holiday pay

Licensing fee reimbursement

Job summary

Duane Lovell - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance.

Responsibilities include communicating with existing customers about renewals and coverage options, updating records, identifying opportunities to boost satisfaction, and collaborating with the team to meet retention goals.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication skills

Active listening

Job description

Duane Lovell - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships, focusing on outreach, policy renewals, and relationship maintenance.

Responsibilities include communicating with existing customers about renewals and coverage options, updating records, identifying opportunities to boost satisfaction, and collaborating with the team to meet retention goals.