Customer Retention Specialist - State Farm Agent Team Member

Andrew Mullis - State Farm Agent; Louisville (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Simple IRA

Performance bonus

Flexible schedule

Competitive salary

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Andrew Mullis - State Farm Agent in Louisville, KY is hiring a Customer Retention Specialist to nurture ongoing relationships and drive policy renewals. The role emphasizes proactive outreach, accurate record-keeping, and collaboration within a fast-paced, high-performing office.

You will contribute to retention goals, engage customers to review coverage, and work with teammates to grow the agency while delivering meaningful service and support.

Qualifications

• Excellent communication and listening skills.
• Strong problem-solving and interpersonal abilities.
• Detail-oriented with focus on customer experience.
• Prior customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication

Detail-oriented

Customer service experience

Insurance license eligibility

Job description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our Agency:

I opened my agency in 2019 and currently lead a close-knit team of three. My State Farm career began right out of college, giving me years of experience in the industry before opening my own agency. I'm a graduate of Western Kentucky University and a proud parent of three.

Our agency offers health benefits, a Simple IRA, paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We believe in rewarding hard work while creating an environment where our team can grow and succeed.

Our office is fast-paced, competitive, and high-performing, but what makes us successful is how well we work together. We genuinely enjoy being a team and celebrating each other's wins. I'm looking for someone with a winning mindset who is positive, competitive, and motivated to achieve. If you thrive in a fast-paced environment and want to be part of a highly productive team, we'd love to meet you.

Location Address:

Louisville, KY 40216

At Andrew Mullis - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.