Customer Retention & Growth Specialist

Andrejs Sics - State Farm Agent; New London (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Simple IRA matching

Opportunity for advancement

Paid time off

Bonus based on performance

Job summary

Andrejs Sics - State Farm Agent seeks a dedicated Customer Retention Specialist to nurture ongoing relationships, support policy renewals, and drive office growth. You will conduct outreach, review accounts, and recommend solutions to sustain high customer satisfaction.

This role focuses on ensuring customers feel understood, staying engaged, and preserving relationships across all touchpoints within a local community setting in New London, WI.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication skills

Listening

Detail-oriented

Customer experience

Customer service

Account management

Insurance licenses

Job description

Andrejs Sics - State Farm Agent seeks a dedicated Customer Retention Specialist to nurture ongoing relationships, support policy renewals, and drive office growth. You will conduct outreach, review accounts, and recommend solutions to sustain high customer satisfaction.

This role focuses on ensuring customers feel understood, staying engaged, and preserving relationships across all touchpoints within a local community setting in New London, WI.