Customer Retention & Renewal Specialist | Flexible Schedule

garrett batson - State Farm Agent; Florence (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

garrett batson - State Farm Agent is seeking a Customer Retention Specialist in Florence, AL to support ongoing customer relationships, manage policy renewals, and drive office growth. You will focus on outreach, retention efforts, and ensuring a high level of service for our community.

The role emphasizes empathy, clear communication, and a team-oriented approach to protecting what matters most for customers in our region.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Customer service experience

Account management

Licensing eligible

Job description

garrett batson - State Farm Agent is seeking a Customer Retention Specialist in Florence, AL to support ongoing customer relationships, manage policy renewals, and drive office growth. You will focus on outreach, retention efforts, and ensuring a high level of service for our community.

The role emphasizes empathy, clear communication, and a team-oriented approach to protecting what matters most for customers in our region.