Customer Retention Specialist - Renewals & Relationships

State Farm (Bindu O Verma Agency LLC); Princeton (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance allowance up to $450/

Free Telehealth

Paid time off

Profit sharing

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Job summary

Bindu Verma - State Farm Agent in Princeton, NJ is seeking a Customer Retention Specialist to support ongoing customer relationships, handle policy renewals, and drive engagement. You will contact existing customers, explain coverage options, and maintain accurate records in our office system.

The role emphasizes empathetic communication, problem solving, and collaboration with team members to meet retention goals.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication

Active listening

Attention to detail

Customer service experience

Licensing ability

Job description

Bindu Verma - State Farm Agent in Princeton, NJ is seeking a Customer Retention Specialist to support ongoing customer relationships, handle policy renewals, and drive engagement. You will contact existing customers, explain coverage options, and maintain accurate records in our office system.

The role emphasizes empathetic communication, problem solving, and collaboration with team members to meet retention goals.