Customer Retention & Renewal Specialist - Flexible Schedule

State Farm; Derby (NY); Presencial; USD 40.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Advancement opportunity

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Descripción de la vacante

Brian Christman - State Farm Agent in Derby, NY is seeking a Customer Retention Specialist to manage ongoing client relationships, handle renewals, and contribute to office growth. This role emphasizes outreach, accuracy in records, and teamwork to boost retention.

The position may grow into a full-time role, with potential benefits such as a health insurance stipend. Strong communication and compassionate support are essential for helping clients through life events.

Formación

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilidades

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conocimientos

Interpersonal skills

Problem-solving

Communication

Listening skills

Attention to detail

Customer service

Account management

Insurance licenses

Descripción del empleo

Brian Christman - State Farm Agent in Derby, NY is seeking a Customer Retention Specialist to manage ongoing client relationships, handle renewals, and contribute to office growth. This role emphasizes outreach, accuracy in records, and teamwork to boost retention.

The position may grow into a full-time role, with potential benefits such as a health insurance stipend. Strong communication and compassionate support are essential for helping clients through life events.