Customer Retention & Operations Specialist

DigitalWave; Oceanside (CA); Hybride; USD 82 000 - 127 000; Plein temps

Résumé du poste

DigitalWave, based in Oceanside, CA, is seeking a Customer Service Representative to drive value in a remote-friendly environment. The role emphasizes speed and precision in compounding customer retention, with the Oceanside office anchoring the effort.

The position requires mentoring junior reps, standing up scoring models, and collaborating cross-functionally to deliver seamless customer experiences. Candidates should bring a proven ability to estimate timelines and manage priorities under

Qualifications

• Calm under pressure when scope changes mid-stream in Oceanside, CA.
• Fast-paced problem-solving without waiting for permission.
• Ability to surface risk before it surfaces itself.
• Cross-functional ease with engineers and marketers.
• Reliability that lets a manager stop checking in.
• Ability to manage competing priorities under tight deadlines.
• At least 3 years of standing behind your own estimates.

Responsabilités

• Sell the remote-friendly roadmap, not just today's feature set
• Stand up a Multitasking-driven scoring model the whole team believes
• Mentor junior reps on outreach cadence and objection handling
• Wire Twilio Flex and Call Center Operations together so marketing hands sales clean leads
• Rewrite the one-pager until an Oceanside stranger gets it in ten seconds

Connaissances

Mentoring

Cross-functional collaboration

Problem-solving

Estimation experience

Calm under pressure

Time management

Description du poste

DigitalWave, based in Oceanside, CA, is seeking a Customer Service Representative to drive value in a remote-friendly environment. The role emphasizes speed and precision in compounding customer retention, with the Oceanside office anchoring the effort.

The position requires mentoring junior reps, standing up scoring models, and collaborating cross-functionally to deliver seamless customer experiences. Candidates should bring a proven ability to estimate timelines and manage priorities under