Retention Specialist - Save & Re-Sell Customers

Recruiting Solutions; total life cycle support; Newark (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Recruiting Solutions; total life cycle support seeks enthusiastic Retention Agents in Newark, NJ, to join their dynamic startup team. The role is essential for building positive customer relationships and retaining customers through effective communication and problem-solving skills.

Candidates must have retention experience, strong listening abilities, and the capability to type at least 45 WPM. This position plays a crucial role in maintaining customer satisfaction while meeting the company's interaction goals.

Qualifications

• Must have retention experience.
• Must type minimum 45 WPM.
• Must have good business writing skills.

Responsibilities

• Retain customers through positive relationship building.
• Handle inbound cancellation calls/emails.
• Diffuse high sensitivity customer situations.
• Identify reasons for disconnect and overcome obstacles.
• Save and re-sell value of products/services.
• Answer customer calls and reply to email inquiries.

Skills

Retention experience

Strong listening skills

Probing techniques

Business writing skills

Typing speed of 45 WPM

Job description

Recruiting Solutions; total life cycle support seeks enthusiastic Retention Agents in Newark, NJ, to join their dynamic startup team. The role is essential for building positive customer relationships and retaining customers through effective communication and problem-solving skills.

Candidates must have retention experience, strong listening abilities, and the capability to type at least 45 WPM. This position plays a crucial role in maintaining customer satisfaction while meeting the company's interaction goals.