Customer Sales/Service Support (Spanish Speaking) : 26-00065

Akraya, Inc.; Westminster (CO); Hybrid; USD 30,307 - 37,195; Full time

Job summary

A leading IT staffing firm is looking for a Digital Retention Specialist in Westminster, CO. This role demands professional-level Spanish speaking ability and focuses on maximizing customer retention and satisfaction. You will be responsible for engaging with customers, resolving concerns, and documenting interactions in Salesforce. Ideal candidates will have strong communication skills and expertise in customer retention strategies. This position offers a contract-to-hire arrangement with great potential for growth and full-time employment based on performance.

Qualifications

• Demonstrated expertise in customer service and retention strategies.
• Excellent communication and negotiation capabilities.
• Fluency in Spanish is mandatory.

Responsibilities

• Engage customers through outbound communications.
• Independently resolve customer issues.
• Leverage negotiation skills to address adoption barriers.
• Maintain detailed documentation of customer interactions.
• Analyze customer data to identify trends.

Skills

Customer Service

Customer Retention

Spanish

Negotiation Skills

Salesforce

Education

Associate's degree or equivalent

Tools

Salesforce

Job description

Primary Skills: Customer Service - Expert, Renewal - Expert, Salesforce - Beginner, Spanish - Professional, Customer Retention - Expert.

Contract Type: W2. Duration: 6 Months (Contract to Hire). Location: Westminster, CO 80021 (Hybrid). Pay Range: $22 - $27 per hour.

Job Summary

We are seeking a Digital Retention Specialist with professional-level Spanish speaking ability to join our Digital Sales team, focusing on maximising customer retention and satisfaction. This role involves direct interaction with customers to resolve concerns, proactively identify renewal blockers, and strategize on loyalty improvement measures. Ideal candidates will have a knack for engaging communication, a problem-solving mindset, and a strong drive towards customer‑centric outcomes.

Key Responsibilities

• Engage customers through outbound communications to understand and mitigate service discontinuation.
• Independently resolve customer issues while aiming for minimal escalation and high satisfaction.
• Leverage negotiation skills to address adoption barriers and tailor solutions to customer pain points.
• Maintain organized and detailed documentation of customer interactions within Salesforce.
• Analyze customer data to identify trends and opportunities for retention improvement and churn reduction.

Must-Have Skills

• Demonstrated expertise in customer service and retention strategies.
• Excellent communication and negotiation capabilities.
• Proficiency in Salesforce for tracking and managing customer interactions.

Industry Experience

• Associate's degree or equivalent.
• Customer Service Experience, early in career, would also work.
• Fluency in Spanish.

This role is an exceptional opportunity for professionals looking to leverage their customer retention skills in a contract-to-hire position, with the potential to convert to full-time employment based on performance.

About Akraya

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized as Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022).

As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!