Customer Retention Manager

Arona Home Essentials; Des Moines (IA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Unlimited bonus & commission

Paid time off

401(k) with company match

Medical, Dental, Vision

Life Insurance

Short-Term Disability

Ongoing training

Job summary

Arona Home Essentials, a growing multi-store retailer in the Midwest, is hiring a Customer Retention Manager to lead retention efforts and collections. The role requires strong leadership, communication, and a bilingual bonus, with responsibility for lease renewals, data integrity, and collaboration with store teams.

Candidates must pass DOT-related requirements, a background check, and a drug screen. Benefits include paid time off, comprehensive insurance, a 401(k) match, and ongoing training.

Qualifications

• Leadership demonstrated in team or store settings.
• Strong communication and interpersonal skills are essential.
• Professional appearance and customer focus are required.
• History of achieving results and reliable follow-through.
• Good organizational skills and the ability to learn procedures.

Responsibilities

• Contact customers who have not renewed leases to retain business.
• Maintain updated customer information and assist store needs.
• Support store operations as a key holder in GM's absence.
• Review payment history and advise ownership to support customers.
• Obtain signatures on lease agreements and collect payments.
• Perform other duties as assigned by management.

Skills

Leadership

Communication

Interpersonal skills

Professional appearance

Results history

Organizational skills

Bi-lingual

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.We are built on a foundation of excellence, customer focus,quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, personal days and holidays
• Unlimited Bonus & Commission opportunities paid monthly
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match
• Ongoing training and development

Responsibilities

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Maintain updated accurate customer information
• Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager’s absence
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Collect money and obtain customer signatures on lease agreements
• Other tasks as assigned by management
• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 21 years of age or older
• Position routinely requires lifting, loading and “dollying” merchandise of 50 pounds or more
• Bi-Lingual a plus!!

Requirements

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer.