Customer Experience & Orders Specialist

Gold Star Foods; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Gold Star Foods in Richmond, VA seeks a Customer Experience Specialist to deliver excellent service by processing orders, resolving issues, and guiding orders from dock to customer.

You will multitask in a friendly, team-oriented environment, maintain accurate order records, and communicate with customers by phone and email while coordinating with Inventory and Procurement to keep stock flowing.

Qualifications

• Excellent skill in both verbal and written communication.
• Strong organizational skills, great multi-tasker, attention to detail.
• Not afraid to resolve customer issues.
• Thrives in an independent work environment, self-motivated & structured.
• Skill in establishing and maintaining effective working relationships.
• Customer service focus/excellent phone skills.
• Proficient in Microsoft Office, NAV
• Establish priorities and make decisions.

Responsibilities

• Process inbound orders, communicate order status to customers.
• Review accuracy of incoming and outgoing orders, collect and input orders submitted via fax, email, voicemail, or on-line order entry transmission.
• Build and maintain professional, positive, proactive relationships with customers.
• Manage multiple assigned accounts.
• Able to meet deadlines including department daily deadlines and seasonal deadlines.
• Inform customers of items availability per regular ordering process offering a solution with a substitution including specs while accommodating serving size.
• Assist customers daily via telephone and email to provide customer service and resolve problems.
• Work with Inventory and Procurement to notify when low stock or out of stock issues at the warehouse level.

Skills

Verbal & written communication

Organizational skills

Multi-tasking

Customer issue resolution

Independent work style

Relationship building

Phone skills

Microsoft Office

NAV

Prioritization

Education

High school diploma or equivalent

Tools

NAV

Job description

Gold Star Foods in Richmond, VA seeks a Customer Experience Specialist to deliver excellent service by processing orders, resolving issues, and guiding orders from dock to customer.

You will multitask in a friendly, team-oriented environment, maintain accurate order records, and communicate with customers by phone and email while coordinating with Inventory and Procurement to keep stock flowing.